“商社マンとしてのNさんは、営業に関するウンチクも深かった。なるほどと思ったのは、「無茶な要求を言ってくる客は、かならず誰かに言わされていると思え」。確かにその通りで、相手の上司か誰かが無謀なことを言い出して、担当者は半分困り果ててこちらに電話している、てなことが多いものである。そうと思えば腹も立たないし、この担当者に恩を売るチャンスだと考えればいいわけだ。これって応用範囲の広い教えだと思います。”
これは思い当たる。
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2011-08-14
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